Thursday, February 7, 2008

Room full of Egos of all shapes and sizes



Take a look at this picture, that's a room full of egos of all shapes and sizes.

Rewind a bit - Fourth Quarter of last year I was offered a job which is "global" (shet) and would mean that I should vacate my current position so I can work full time in this new job. A short job description will be, i will be part of a global team who will implement lean in our contact centers to find ways to save money

Fast forward a bit. I found myself in Costa Rica working with a team composed of consultants and collegues from different sites. Now, we will have meetings where

  1. everyone will always have something to say
  2. everyone will always have something to say why things cant get done
  3. everyone will always have something to say how to solve the problem of others but has nothing to offer when it comes to solving their own
  4. as if everyone is getting paid by the number of words they say
  5. everyone will always have something to say but didn't listen enough
  6. everyone doesn't know when to switch hats, I mean there are times that you are a leader and there are times when you have to be a follower
  7. everyone's ego gets in the way
  8. Analogy - if i will use a call center as an analogy, you have a lot of people here with extremely high talk time, no hold time, no after call work but very low resolution rate
  9. Another analogy - if i were to compare this team to a basketball team, this team is a team of Michael Jordans, all are superstars by their own right. But Michael Jordan would not have won 6 NBA titles with Scottie Pippen, Dennis Rodman, Luc Longley, Steve Kerr, Bill Carthwright, John Paxson and more importantly you need Phil Jackson

Thats it, I'm just ranting. All this frustrations could also be due to me stepping out of my comfort zone, or because this is something new to me and all the things I use to do, maybe all that and more

The more i think about, am not being a good example,i think that i too have an ego bigger than me...

1 comment:

kaeos said...

Kya, I love this part! And it's so true!! LOL

Analogy - if i will use a call center as an analogy, you have a lot of people here with extremely high talk time, no hold time, no after call work but very low resolution rate